Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and Eight Fold Cr8ation ("Company," "we," "us," or "our"), a creative and digital services agency registered and operating in Ghana.

By accessing our website, requesting a quote, signing a project agreement, purchasing a product, or using any of our services, you unconditionally accept and agree to be bound by these Terms. These Terms apply to all visitors, users, clients, and any parties who access or use our services in any capacity.

We reserve the right to refuse service to anyone for any reason at any time.

Eight Fold Cr8ation provides comprehensive digital and creative solutions including but not limited to:

• Software development, web and mobile application development
• AI-powered tools, project analysis, and agency consultation services
• Graphic design, branding, UI/UX, and visual identity
• Media production including photography, videography, and live streaming
• Social media management, content creation, and digital marketing
• Event management, planning, and virtual broadcast services
• Digital products, templates, and downloadable content
• Client portal access, project management, invoicing, and reporting
• Consulting, training, and advisory services

The specific scope, deliverables, timelines, and pricing for each engagement are defined in individual project agreements, proposals, or purchase confirmations. In the event of conflict, the individual project agreement prevails over these general Terms.

All content, materials, code, designs, systems, methodologies, tools, and processes created by Eight Fold Cr8ation - whether on this website or as part of any project - remain the exclusive intellectual property of Eight Fold Cr8ation until full payment is received and ownership is explicitly transferred in writing.

• All prices are in Ghanaian Cedis (GHS ₵) unless expressly stated otherwise in writing
• Payment terms, milestones, and schedules are specified in individual project agreements
• A non-refundable deposit of 50% (or as stated in the agreement) is required before any work commences
• Final payment is due upon project completion before delivery of final assets or access credentials
• Digital products and platform subscriptions must be paid in full before access is granted
• Invoices not settled within 14 days of due date may incur a late fee of 5% per month
• We reserve the right to suspend or terminate services for accounts with outstanding unpaid balances
• All payments are processed securely via Paystack or other certified payment gateways
• Third-party costs (domain names, hosting, software licenses, stock assets) are additional and billed at cost unless bundled in the quoted price

The Client agrees to:

• Provide accurate, complete, and lawful information, assets, and requirements necessary for project execution
• Respond to communication and approval requests within 5 business days to avoid project delays
• Ensure all content and materials provided to us do not infringe third-party intellectual property rights
• Make payments according to agreed terms and milestones
• Not use our services for any unlawful, fraudulent, defamatory, harmful, or misleading purpose
• Comply with all applicable Ghanaian laws and international regulations in using our deliverables
• Keep login credentials, API keys, and access tokens confidential and secure

Project delays caused by Client's failure to provide timely feedback, approvals, or materials are not the responsibility of Eight Fold Cr8ation. Additional costs arising from such delays may be charged to the Client.

Eight Fold Cr8ation makes no representations or warranties regarding the accuracy, completeness, reliability, or fitness for any particular purpose of AI-generated outputs. Results may vary significantly from actual project requirements and costs. Clients must independently verify any AI-generated estimates before making financial or business decisions.

By using our AI tools, you acknowledge and accept that Eight Fold Cr8ation bears no liability for any decisions made based on AI-generated outputs.

We guarantee that all services will be performed with reasonable professional skill, care, and diligence consistent with industry standards. Technical services include a warranty period for bug fixes as specified in the project agreement, covering defects directly attributable to our work.

Our total aggregate liability to you for any and all claims arising from or related to a specific service engagement shall not exceed the total amount actually paid by you to Eight Fold Cr8ation for that specific service in the 12 months preceding the claim.

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) under which the claim is brought. Some jurisdictions do not allow certain liability exclusions; in such cases, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Eight Fold Cr8ation and its officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms or any project agreement
• Your misuse of our services, products, or AI tools
• Any content or materials you provide that infringe third-party intellectual property rights
• Your violation of any applicable law or regulation
• Any claims brought by third parties arising from your use of our deliverables

Both parties agree to keep confidential any proprietary, business, technical, or commercially sensitive information exchanged during an engagement. Where a formal NDA is required, it must be executed in writing before sensitive information is shared.

Clients may not disclose Eight Fold Cr8ation's pricing structures, methodologies, tools, AI systems, workflows, or internal processes to competitors or third parties without prior written consent.

Eight Fold Cr8ation shall not be held liable or in breach of any obligation for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government actions, power outages, internet service failures, civil unrest, or third-party service provider failures.

We will notify you promptly of any force majeure event and will use reasonable efforts to resume performance as soon as practicable.

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described therein.

Either party may terminate a service engagement with written notice. We reserve the right to terminate or suspend access immediately and without prior notice for breach of these Terms, non-payment, abusive conduct, or any activity that we determine in our sole discretion to be harmful or unlawful.

Upon termination: all outstanding invoices become immediately due and payable; licences to use delivered materials continue only if full payment has been received; and access to the client portal and any active subscriptions will be revoked.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice of the dispute. If unresolved, the parties agree to mediation before resorting to litigation.

If mediation fails, all disputes shall be subject to the exclusive jurisdiction of the courts of the Republic of Ghana. The parties waive any right to trial by jury (where applicable) and agree that proceedings shall be conducted in English.

You may not bring class-action claims against Eight Fold Cr8ation. All claims must be brought in your individual capacity.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. These Terms, together with any signed project agreements and our Privacy Policy, constitute the entire agreement between you and Eight Fold Cr8ation and supersede all prior negotiations, representations, or agreements.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of our services after the posting of changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.